Privacy Policy

Privacy Policy – ExtravUS

Privacy Policy

Your privacy is important to us at ExtravUS

Welcome to Extravus (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website extravus.com and use our e-commerce services. By accessing or using our website, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using our website, you agree to this Privacy Policy.

Consent

By using our site, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your information as described in this policy.

How you can withdraw your consent: If you change your mind, you may withdraw your consent for us to contact you, collect and use your information, by contacting us at contact@extravus.com

We may disclose personal information that we collect or you provide:

  • To our subsidiaries and affiliates
  • To contractors, service providers, and other third parties we use to support our business
  • To fulfill the purpose for which you provide it
  • For any other purpose disclosed by us when you provide the information
  • To comply with any court order, law, or legal process
  • To enforce our Terms of Service and other agreements
  • If we believe disclosure is necessary to protect our rights, property, or safety

Personal Information We Collect

We collect several types of information from and about users of our website, including information:

  • By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”);
  • That is about you but individually does not identify you, such as age, gender, shopping preferences; and/or
  • About your internet connection, the equipment you use to access our website, and usage details.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect personal information when you:

  • Make a purchase or attempt to make a purchase
  • Sign up for our newsletter
  • Contact us through contact forms
  • Create an account

How We Use Your Personal Information

We use the information we collect to:

  • Process your orders and payments
  • Communicate with you about your orders
  • Screen orders for potential fraud or risk
  • Provide customer support
  • Send you marketing communications (with your consent)
  • Improve and optimize our Site
  • Comply with our legal obligations

How We Collect Your Information

We collect information from you in several ways:
Information You Provide to Us

The information we collect directly from you may include:

  • Account information when you create an account
  • Order information and payment details
  • Communication preferences
  • Customer service interactions
  • Survey responses
  • Product reviews and feedback

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by:

Email: contact@extravus.com

Website: extravus.com

As you navigate through and interact with our website, we use various technologies to collect certain information automatically, including:

  • Usage Details: Details of your visits to our website, including traffic data, location data, logs, and other communication data.
  • Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.
  • Location Information: We may collect information about your actual location using various technologies.

We use cookies, web beacons, and other tracking technologies to collect and track information about your browsing activities on our website. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve your shopping experience
  • Provide personalized content and advertising
  • Analyze website performance

We use the information we collect about you or that you provide to us, including any personal information:

  • To present our website and its contents to you
  • To process and fulfill your orders
  • To provide you with information, products, or services you request from us
  • To notify you about changes to our website or products
  • To improve our website, products, and services
  • To personalize your website experience
  • To communicate with you about products, services, offers, and promotions
  • To maintain the security of our website

We may use third-party service providers to help us operate our business and our website or administer activities on our behalf. These may include:

  • Payment processing
  • Shipping and fulfillment
  • Marketing and analytics
  • Customer service
  • Website hosting and maintenance

We implement appropriate security measures to protect your personal information, including:

  • Encryption of transmitted data
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

Your rights under GDPR include:

  • The right to access – You have the right to request copies of your personal information.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal information.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal information.
  • The right to data portability – You have the right to request that we transfer your information to another organization.
  • The right to object – You have the right to object to our processing of your personal information.
  • The right to withdraw consent – You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the Contact Information section.

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Your rights under CCPA include:

  • Right to Know – You have the right to request information about the categories and specific pieces of personal information we have collected about you, including:
    • The categories of personal information collected
    • The sources from which personal information is collected
    • The business purpose for collecting personal information
    • The categories of third parties with whom we share personal information
  • Right to Delete – You have the right to request that we delete any personal information we have collected from you.
  • Right to Opt-Out – You have the right to opt-out of the sale of your personal information.
  • Right to Non-Discrimination – We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights under CCPA, please contact us using the information provided in the Contact Information section.

We do not sell personal information to third parties. However, we may share your personal information with service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We do not use automatic decision-making or profiling when processing Personal Information. All decisions relating to your orders and customer service are made with human intervention. This includes:

  • Order processing and fulfillment
  • Customer service responses
  • Account management
  • Marketing communications

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If you have any questions, concerns, or requests related to our Privacy Policy or data processing, please contact us:

  • Email: contact@extravus.com
  • Phone: +1 970-427-9363
  • Website: extravus.com

We will respond to your request within a reasonable timeframe.

We will maintain your Personal Information for our records unless and until you ask us to delete this information. Our data retention practices include:

  • Regular review of stored data
  • Secure deletion of unnecessary information
  • Retention periods based on legal requirements
  • Secure backup and storage systems

For more information about our data retention practices, please contact us using the information provided above.